Assistance
Helpdesk - Corporate IT
Generic corporate IT helpdesk categories — desktop, identity, productivity, AV
lynx_helpdesk_corporate
· v19.0.1.0.0
· Premium
What this solves
Helpdesk - Corporate IT
Helpdesk categories and industry types for internal IT service desks - account access, endpoints, productivity software, AV, software install, new-hire/off-boarding - so service-desk routing matches what the team actually does.
Internal corporate IT runs on a familiar set of ticket categories across most companies, but each new helpdesk install starts from nothing. This pack seeds eight standard categories and three industry types so reports, dashboards, and SLAs work out of the box without anyone configuring the catalogue first.
Key Features
Account & Access - passwords, SSO, MFA, group membership.
Endpoint Support - laptop, desktop, mobile, BYOD.
Productivity Software - M365, Google Workspace, browsers, email.
Printing & Office Equipment - hardware troubleshooting and consumables.
AV / Conferencing - meeting rooms, headsets, video systems.
Software Install Request - standard catalogue and exceptions.
New-Hire / Off-Boarding - identity and equipment lifecycle tickets.
Three industry types - Corporate IT, IT Service Management, End-User Computing.
Integrates With
lynx_helpdesk - categories and industry types land in the standard helpdesk catalogue.
Depends on
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