Assistance
Lynx Helpdesk - HR Integration
Route helpdesk tickets by requester department
lynx_helpdesk_hr
· v19.0.1.0.0
· Premium
What this solves
Lynx Helpdesk - HR Bridge
Department-aware helpdesk team routing. Tickets opened by an employee of a department whose hr.department is bound to exactly one helpdesk team auto-land in that team on create; multi-match cases fall through to the existing category-based routing. Department members read all tickets routed to their teams without needing to be on the team's explicit member list.
Key Features
Team-to-department mapping - helpdesk.team gains a departments M2M.
Auto-routing on ticket create - exact single-department-to-team match auto-fills team_id; ambiguous matches defer to category logic.
Department read-scope rule - additive ir.rule grants read on a team's tickets to members of any department bound to that team.
Backwards-compatible - existing tickets and teams without departments behave exactly as before.
Auto-Installation
Installs automatically when both lynx_helpdesk and hr are present.
Integrates With
lynx_helpdesk - the ticket engine.
hr - the HR module providing departments.
Depends on
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