Assistance
Lynx Helpdesk Widget
Embeddable helpdesk widget for external websites
lynx_helpdesk_widget
· v19.0.1.0.0
· Premium
What this solves
Lynx Helpdesk Widget
An embeddable JavaScript widget for collecting support tickets directly from your marketing site, landing page, or any external website - without redirecting visitors away or making them sign in.
Most support relationships start before the customer creates an account. The classic livechat widget pattern works here too: a floating button that opens a small ticket form, posts to your Lynx helpdesk via CORS-enabled endpoints, and creates a fresh ticket with the visitor's email. This module ships the widget, configuration screen, and the JavaScript snippet you paste into any site.
Key Features
Embeddable widget - one JavaScript snippet pasted before the closing body tag.
Customizable floating button - colours, position, and text configured per channel.
Public ticket submission - no authentication required; identification via email is optional.
CORS-enabled endpoints - works from any origin you whitelist.
Configurable form fields - subject, description, priority, and category visibility per widget.
Accessibility-aware - keyboard navigation and screen-reader hooks built in.
Integrates With
lynx_helpdesk - submitted tickets land in the standard helpdesk queue.
website - widget configuration available on the website settings.
Depends on
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