Change Management
Change Management - MSP
Standard change templates for managed service providers
lynx_change_management_msp
· v19.0.1.0.0
· Premium
What this solves
Change Management - MSP
Standard change templates for managed service providers running multi-tenant fleets - customer onboarding/offboarding, monthly patch Tuesday, backup policy changes, AV updates, firewall rotations - so every customer-impacting change files as a documented RFC.
MSPs run change control across hundreds of customer tenants. Without templates, each engineer reinvents the form per ticket and customer audits surface inconsistent change records. This pack seeds the six canonical MSP changes with the right risk tier (customer-impacting changes CAB-reviewed, signature updates auto-approved) so engineers file consistent, audit-ready RFCs.
Key Features
Customer tenant onboarding - CAB-reviewed multi-step change with sign-off gates.
Customer tenant offboarding - CAB-reviewed with data-handover and access-revocation steps.
Monthly patch Tuesday - fleet - CAB-reviewed batch change with phased rollout.
Customer backup policy change - CAB-reviewed because it affects RPO/RTO contractual commitments.
Endpoint AV signature update - auto-approved across the fleet.
Customer firewall ruleset rotation - auto-approved on the standard cadence.
Integrates With
lynx_change_management - templates land in the standard change catalogue.
Depends on
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