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CRM

Lynx CRM - HR Integration

Route CRM leads by requester department

lynx_crm_hr · v19.0.1.0.0 · Premium

What this solves

Lynx CRM - HR Bridge

Department-aware CRM team routing. Leads opened by an employee of a department whose hr.department is bound to exactly one crm.team auto-land in that team on create; multi-match cases fall through to the existing sales-team default. Department members read all leads routed to their teams without needing to be on the team's explicit member list.

Key Features

  • Team-to-department mapping - crm.team gains a departments M2M.

  • Auto-routing on lead create - exact single-department-to-team match auto-fills team_id; ambiguous matches keep stock behavior.

  • Department read-scope rule - additive ir.rule grants read on a team's leads to members of any department bound to that team.

  • Foundation for sale-order scoping - lynx_sale_hr rides on the same crm.team.department_ids field, no schema duplication.

Auto-Installation

Installs automatically when both crm and hr are present.

Integrates With

  • crm - Odoo CRM.

  • hr - the HR module providing departments.

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