Field Service
Lynx Field Service Management
Complete Field Service Management Platform
lynx_field_service
· v19.0.1.0.0
· Premium
What this solves
Lynx Field Service Management
End-to-end field service platform — work orders, technician scheduling, route optimization, mobile-first execution, and customer portal — for service businesses that send people to fix things.
Stock Odoo doesn't have a real field service module in Community Edition; the enterprise alternative is per-user-priced and assumes a single way of working. Lynx Field Service Management plugs hr (technicians + skills), stock (parts inventory), fleet (vehicles), and project (jobs + time tracking) into one work-order pipeline with offline-capable mobile support, GPS check-in, signature capture, and direct invoicing on completion. Service contracts, preventive maintenance schedules, and an equipment registry mean recurring revenue gets the same treatment as break-fix calls.
Key Features
Work order pipeline — request → scheduled → en-route → on-site → resolved → invoiced; SLA timers and escalation rules hang off each state for accountability.
Smart dispatch + route optimization — round-robin, skill-based, load-aware, or proximity-based assignment; daily routes are optimised with stop ordering and time-window constraints.
Mobile-first technician UI — offline mode (sync on reconnect), digital forms, signature capture, photo/video documentation, barcode scanning, GPS check-in/out, and one-tap parts lookup against stock.lot and product.product.
Equipment + asset registry — track customer equipment across visits with full service history; preventive maintenance schedules fire automatic work orders before failures.
Service contracts — recurring contracts auto-generate work orders, bill via lynx_sale_subscription integration, and surface contract hours used / remaining on the customer portal.
Parts inventory at the truck — vehicle-level stock locations on fleet.vehicle track parts loaded per truck; consumption posts back to stock.move automatically.
Customer portal — visibility into open work orders, scheduled visits, technician ETA (with map), and signed completion certificates.
Time + invoicing — billable hours feed account.move directly; field-completed invoices can be emailed before the technician leaves.
Try Lynx Field Service Management on your team.
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