Helpdesk
Helpdesk - Cloud & Infrastructure
Generic cloud and infrastructure helpdesk categories (vendor-agnostic)
lynx_helpdesk_cloud
· v19.0.1.0.0
· Premium
What this solves
Helpdesk - Cloud & Infrastructure
Vendor-agnostic helpdesk categories, SLAs, and industry types for cloud and IaaS support teams - compute, networking, storage, Kubernetes, security - so support queues are structured the way auditors and customers expect.
Cloud customer support runs on a different vocabulary than corporate helpdesk: tickets land as "VM stuck in build", "load balancer health check failing", or "S3 bucket policy". Without categorisation the queue turns into a free-form mailing list. This pack seeds ten cloud- native categories, sixty subcategories, and the matching industry types so routing and reporting work out of the box.
Key Features
Ten cloud-native categories - Compute & VMs, Networking, Storage, Kubernetes, Security, Billing, Platform, Monitoring, Migration, General.
60+ subcategories - one level deeper for granular routing (e.g., Networking > Load Balancer).
Five industry types - Cloud Infrastructure, Platform Engineering, DevOps, Network Ops, Security & Compliance.
Pre-configured SLAs - response and resolution times tuned for cloud workloads.
Auto-escalation - critical-priority tickets escalate without manual triage.
Portal-ready - categories and types render correctly on the customer self-service portal.
Vendor-neutral - works for OpenStack, CloudStack, OpenNebula, or hybrid stacks. Patrii Cloud overlays come from a separate module.
Integrates With
lynx_helpdesk - categories and industry types land in the standard helpdesk catalogue.
Integrations
Helpdesk - Cloud & Infrastructure works with 1 other module
Each bridge ships separately so you only install what your team uses.
Depends on
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