Services
Lynx Helpdesk - Education
Education industry types for Lynx Helpdesk
lynx_helpdesk_education
· v19.0.1.0.0
· Premium
What this solves
Lynx Helpdesk - Education
Education industry types and category vocabulary for school districts, universities, and other learning institutions running their student- and campus-IT support on Lynx Helpdesk.
Education IT covers a wider scope than corporate helpdesk - student services, learning-management systems, classroom AV, dorm facilities - and tickets must be routed to teams whose names and SLAs differ from typical IT support. This pack seeds the relevant industry types and unlocks education-flavoured dashboards on the standard helpdesk engine.
Key Features
Education industry type - flags the helpdesk for educational institutions, student services, and campus IT.
Student support routing - tickets from student portals categorise under student-services rather than generic IT.
Campus-IT alignment - learning-management system issues, classroom workstation tickets, and AV equipment routes recognised.
Facilities-aware - dorm and classroom facilities tickets distinguish from infrastructure IT.
Reporting - education-flavoured dashboards filter on the new industry type.
Integrates With
lynx_helpdesk - registers an industry type that drives the catalogue, SLAs, and dashboards.
Depends on
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