Services
Lynx Helpdesk - Housing & Facilities
Housing and facilities management industry types for Lynx Helpdesk
lynx_helpdesk_housing
· v19.0.1.0.0
· Premium
What this solves
Lynx Helpdesk - Housing & Facilities
Housing and facilities industry types for Lynx Helpdesk - residential property management, tenant services, maintenance work orders, building and grounds - so property managers and housing authorities get context-aware ticketing without configuring the catalogue manually.
Property management and housing-authority support straddles two worlds: tenant-facing service requests and back-office maintenance work orders. Both belong on the same helpdesk but each needs its own SLA and escalation path. This pack adds the two industry types so both worlds route correctly and dashboards reflect the operational reality.
Key Features
Housing Services type - residential housing, property management, and tenant services.
Maintenance & Facilities type - work orders, repairs, building and grounds maintenance.
Tenant-portal aware - service requests from the resident portal categorise correctly.
Work-order routing - maintenance staff see their queue separately from tenant communications.
Pairs with housing CRM - integrates seamlessly with lynx_housing_crm for property/unit context on every ticket.
Integrates With
lynx_helpdesk - registers two industry types that drive routing, SLAs, and dashboards.
lynx_housing_crm - tickets attach to property/unit records when the CRM module is installed.
Depends on
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