Knowledge
Lynx Knowledge - Appointments Integration
Link knowledge articles to appointment bookings
lynx_knowledge_appointments
· v19.0.1.0.0
· Premium
What this solves
Lynx Knowledge - Appointments Bridge
Bidirectional knowledge linkage between Lynx Knowledge articles and Appointments: Appointments records gain a "Related Articles" pane, articles gain a list of appointment types they apply to, and the team stops searching for the runbook every time something happens.
Most appointment questions have already been answered in writing. The problem is finding the right article when you need it. This bridge adds many-to-many links in both directions so appointment records surface the appointment types they describe, and articles list the appointment types they govern - without copy-pasting URLs into chatter.
Key Features
Appointments record linking - Appointments forms gain a Related Articles section.
Article linking - Knowledge articles gain a list of linked appointment types.
One-click jump - clicking through either direction opens the linked record.
Multi-link support - many articles per record and many records per article.
Audit-friendly - the linkage stands up in compliance reviews where "what document governs this appointment record?" must be answered quickly.
Auto-Installation
Installs automatically when both lynx_knowledge and appointment are present. Bridges your knowledge base with appointment records so the SOP and the work live next to each other.
Integrates With
lynx_knowledge - the article engine.
appointment - the appointment module being bridged.
Depends on
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