Knowledge
Lynx Knowledge - Marketing Integration
Link knowledge articles to marketing email campaigns
lynx_knowledge_marketing
· v19.0.1.0.0
· Premium
What this solves
Lynx Knowledge - Marketing Email Bridge
Bidirectional knowledge linkage between Lynx Knowledge articles and Marketing Email: Marketing Email records gain a "Related Articles" pane, articles gain a list of mass mailings and campaigns they apply to, and the team stops searching for the runbook every time something happens.
Most marketing questions have already been answered in writing. The problem is finding the right article when you need it. This bridge adds many-to-many links in both directions so marketing records surface campaign briefs and brand guidelines, and articles list the mass mailings and campaigns they govern - without copy-pasting URLs into chatter.
Key Features
Marketing Email record linking - Marketing Email forms gain a Related Articles section.
Article linking - Knowledge articles gain a list of linked mass mailings and campaigns.
One-click jump - clicking through either direction opens the linked record.
Multi-link support - many articles per record and many records per article.
Audit-friendly - the linkage stands up in compliance reviews where "what document governs this marketing record?" must be answered quickly.
Auto-Installation
Installs automatically when both lynx_knowledge and mass_mailing are present. Bridges your knowledge base with marketing records so the SOP and the work live next to each other.
Integrates With
lynx_knowledge - the article engine.
mass_mailing - the marketing module being bridged.
Depends on
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