Services
Lynx Live Chat Helpdesk
Create support tickets from live chat conversations
lynx_livechat_helpdesk
· v19.0.1.2.0
· Premium
What this solves
Lynx Live Chat Helpdesk
Convert any live-chat conversation into a structured helpdesk ticket in one click - with the full transcript, customer details, and context preserved on the new ticket - so escalations from chat to support never lose history.
Stock Odoo Live Chat ends conversations as ephemeral channels; escalating to Lynx Helpdesk requires manually creating a ticket and copy-pasting the chat history. This bridge adds an in-chat action, auto-extracts the transcript with formatting, and auto-links the visitor's partner record so the new ticket has full context.
Key Features
In-chat ticket action - "Create Ticket" button inside the live-chat interface.
Transcript extraction - chat history is formatted and attached to the new ticket.
Smart customer detection - the chat visitor's partner record links to the ticket automatically.
Customizable wizard - category, team, and SLA can be picked at ticket-creation time.
Context preservation - the original chat channel links back from the ticket for re-engagement.
Auto-assign - default category and team can be configured globally for one-click escalations.
Auto-Installation
Installs automatically when both lynx_helpdesk and im_livechat are present. Bridges live-chat conversations into the ticketing queue so chat-to-ticket escalations preserve full context.
Integrates With
lynx_helpdesk - the ticket destination.
im_livechat - the live-chat substrate.
Depends on
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