Connaissances
Lynx Knowledge - Live Chat Integration
Link knowledge articles to live chat channels
lynx_knowledge_livechat
· v19.0.1.0.0
· Premium
What this solves
Lynx Knowledge - Live Chat Bridge
Bidirectional knowledge linkage between Lynx Knowledge articles and Live Chat: Live Chat records gain a "Related Articles" pane, articles gain a list of live-chat conversations and channels they apply to, and the team stops searching for the runbook every time something happens.
Most live-chat questions have already been answered in writing. The problem is finding the right article when you need it. This bridge adds many-to-many links in both directions so live-chat records surface the canned responses they pair with, and articles list the live-chat conversations and channels they govern - without copy-pasting URLs into chatter.
Key Features
Live Chat record linking - Live Chat forms gain a Related Articles section.
Article linking - Knowledge articles gain a list of linked live-chat conversations and channels.
One-click jump - clicking through either direction opens the linked record.
Multi-link support - many articles per record and many records per article.
Audit-friendly - the linkage stands up in compliance reviews where "what document governs this live-chat record?" must be answered quickly.
Auto-Installation
Installs automatically when both lynx_knowledge and im_livechat are present. Bridges your knowledge base with live-chat records so the SOP and the work live next to each other.
Integrates With
lynx_knowledge - the article engine.
im_livechat - the live-chat module being bridged.
Depends on
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