Connaissances
Lynx Knowledge - Product Integration
Link knowledge articles to products as specs, documentation, and guides
lynx_knowledge_product
· v19.0.2.0.0
· Premium
What this solves
Lynx Knowledge - Product Bridge
Bidirectional knowledge linkage between Lynx Knowledge articles and Product: Product records gain a "Related Articles" pane, articles gain a list of products and variants they apply to, and the team stops searching for the runbook every time something happens.
Most product questions have already been answered in writing. The problem is finding the right article when you need it. This bridge adds many-to-many links in both directions so product records surface product specifications and runbooks, and articles list the products and variants they govern - without copy-pasting URLs into chatter.
Key Features
Product record linking - Product forms gain a Related Articles section.
Article linking - Knowledge articles gain a list of linked products and variants.
One-click jump - clicking through either direction opens the linked record.
Multi-link support - many articles per record and many records per article.
Audit-friendly - the linkage stands up in compliance reviews where "what document governs this product record?" must be answered quickly.
Auto-Installation
Installs automatically when both lynx_knowledge and product are present. Bridges your knowledge base with product records so the SOP and the work live next to each other.
Integrates With
lynx_knowledge - the article engine.
product - the product module being bridged.
Depends on
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