Real Estate
Lynx Housing CRM - Helpdesk Bridge
Connects the Housing applicant pipeline with housing helpdesk tickets and the resident ticket portal
lynx_housing_crm_helpdesk
· v19.0.1.0.0
· Standard
Beta
What this solves
Lynx Housing CRM - Helpdesk Bridge
Thin glue between lynx_housing_crm and lynx_housing_helpdesk. It installs automatically when both are present and defines no model of its own — it carries only the menu entries and views that need both sides to exist.
Key Features
Tickets in the Housing menu — the helpdesk ticket list is reachable from Housing.
Ticket reporting — the housing ticket pivot (resolution time, response time, SLA status) is available under Housing reports.
Request types — housing helpdesk types are maintained from the Housing configuration.
Resident ticket portal — residents can raise and follow maintenance requests from the portal.
Auto-Installation
This module is auto_install. Neither side should have to know about the other: lynx_housing_crm used to declare lynx_housing_helpdesk as a hard dependency, which forced the whole housing suite on anyone who only wanted the applicant pipeline. The glue lives here instead, so it appears exactly when both features are installed and never otherwise.
Depends on
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